What are sessions?
Sessions are number of conversations started by your users. This number is counted and reset every month. It is basically the number of times you have talked to your user in a month. A session can have several messages.
Who are support agents?
This are your team members. Each team member added to your account is counted as one support agent. On signup you have one support agent by default.
How does your billing work?
At the end of your trial period, we will ask you to upgrade your account as per your preference. We will bill you based on package selected so that you can continue using the service for the next 30 days.
I don't have credit card, can I still use and pay for the service?
Yes. East Africa users can use M-Pesa for payment. Paypal can also be considered as an alternative payment method.