Enjoy an automated system that only shifts to human interactive mode at your client’s request especially in cases where your client is not satisfied with the responses provided by the chatbot. Optimize your customer service for a delightful experience. No more worrying about losing your customers again.
Send out transactional messages and help improve your revenue collection.Use cases include: Premium payment reminder - Remind customers when their premium is due on SMS.Trigger Mpesa push notification for customers who are ready to pay.Schedule for those who prefer to pay later, then send out the reminder on the chosen date.
Use interactive automated SMS to engage potential leads with an aim of converting them. TalkLift SMS chatbot helps you to educate users about your products by showcasing the product information. Based on user input, they are provided with information about the specific product they have chosen and automatically segmented into that sales pipelines. Leads segmentation is important to keep your data organized and ready for use in sending personalized message.
Multiple SMSs can be generated from a single SMS template with variable data like name, account number, amount etc changing depending on the objective of the campaign. The data can be manipulated in an excel file and imported on the dashboard for the templates to be created. This leads to creation of unique SMSs which is personalized and unique to each contact.
Scheduled messages, the process of sending messages is automated hence you don’t have to be at your computer to send messages to your clients. Reduced workload, after creating a messaging plan, the messages are sent out at the specified time. Reminders, important dates and occasions can be marked out and reminders sent ahead of time e.g. reminders on policy renewal, meetings, payment of goods and client’s birthdays.
Visualize the conversation between your clients and the chat bot hence enabling you to understand your customers’ needs better and retain them.
You can personalize your message by doing simple things like addressing your users by their names. Consider making the message relevant and timely. A proper lead segmentation will enable you to send a targeted message based on users' behavior and interests.
Chatbots provide customer engagement round the clock whether your business is open or closed for the weekend or holiday. Chatbots provide a scale-able way to offer your service. A single chatbot can serve thousands of users concurrently, better than human support agents.
Converse with potential clients via a proactive chat and increase the chances of converting them to loyal customers in no time while maintaining your existing clients. Clients have new expectations and like instant response to queries. TalkLift SMS chatbot helps you provide instant response to client queries.